Return & Refund Policy | WrapGame India
Refund, Return & Replacement Policy
At Wrapgame India, every piece is crafted with precision, premium finishing and strict quality checks. Since our products fall under the jewellery & accessories category, we follow a strict no-refund policy to maintain hygiene, fairness and brand integrity.
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1. No Refund Policy (Prepaid & COD)
• No refunds are possible under any circumstance — whether the order is prepaid or COD.
• Jewellery can be worn and returned, and therefore refunds are not feasible for this category.
• Once an order is placed, multiple internal costs are already incurred (manufacturing, logistics, packaging, team allocation), making money reversal impossible.
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2. Replacement for Damaged Items
• If a product arrives damaged or defective, we will replace it with a fresh piece.
• You must inform us within 24–48 hours of delivery along with a parcel opening video, so our team can resolve it smoothly.
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3. Exchanges (Management’s Discretion Only)
• In select genuine cases, an exchange of design may be granted strictly at the management’s discretion.
• Exchanges, if approved, will be processed:
• Only for the same value as the original order
• With two-way shipping charges borne by the customer
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4. No Returns Based on Preferences
We do not accept returns or refunds for the following reasons:
• “Price feels high after receiving the product”
• Change of mind
• Liking another design later
• No longer wanting the product
The customer has reviewed the product details and made a conscious purchase decision. No personal-preference returns will be entertained.
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5. Repair Assistance
We offer repair assistance (where feasible) to ensure you continue enjoying your Wrapgame piece for a long time.
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6. Our Commitment
Wrapgame India is committed to delivering exceptional quality, shine, durability and design.
While we do not offer refunds, we always ensure that every client is satisfied with their shopping experience through timely replacements or repairs.